Returns

Warranty, Returns & Exchanges

We're sure you'll be thrilled with your new purchase - but if you want to return an item for any reason, we're here to help.

Warranty
We offer a standard 6 month warranty on all our products covering
 any fault or defective product - but excluding reasonable wear and tear. Simply get in touch with details and images of the fault and we'll be happy to arrange for a replacement to be sent to you.

 

Returns & Exchanges
If for any reason you are unhappy with your order you may return all or part of it - for a full refund or exchange - within 14 days from the date you received it. Please note to be eligible for a return or exchange, your item must be
in the same condition that you received it.

Incorrect Orders
If we have sent you the wrong item, we'll do our very best to correct it. Please get in touch at info@maccessories.shop so we can arrange for an exchange or refund of your order and make it right! Unfortunately, we are not responsible for incorrectly placed orders.

 

Returns Process:

  1. Email us at info@maccessories.shop with details of your order within 14 days of receipt of the item - with the reason you wish to return or exchange the product so we can log your information and prepare your refund.

  2. Send our item to the nearest returns centre to you (see below):

  3. Once we receive your item we'll then refund your order in the original form of payment.

    NB: Please note that we don't cover return postage costs unless the product sent to you is incorrect or faulty - but we have global centres to receive and process returns

    Returns Locations:

    • North America:    Maccessories Returns:  108 Tradesmen Dr, 78634 Hutto, Texas, USA
    • Asia:   Maccessories Returns: c/o 1 Coleman Street, #10-06, The Adelphi, 179803, Singapore.
    Any more Questions? Please get in touch We'll be happy to help

     

    What Size is My Device?

    How to Select the Right Size to Fit Your Device:

    iPhone:

    To help ensure you choose the right case for your iPhone, please check the model and size against the chart below:


    Macbook

    To help ensure you select the right skin, case or decal to fit your MacBook, please select the product model and size that matches your model number.
    (See below for how to check your MacBook model number)

    Product Model Size MacBook Model Numbers
     MacBook Air
    11 inch
    A1465, A1370
    13 inch
    A1466, A1369
     MacBook Pro 
    13 inch (with DVD Drive) A1278
    15 inch (with DVD Drive)
    A1286
    17 inch (with DVD Drive)
    A1297

     MacBook Pro with Retina Display

    12 inch 
    A1534
    13 inch  A1425, A1502
    15 inch 
    A1398

     MacBook Pro (2016)

    13 inch (with Touchbar)
    A1706
    15 inch (with Touchbar)
    A1707
    13 inch (no Touchbar)
    A1708

    You can check the model number from the product information on the underside of your MacBook (see the images below).